In Brazil, trying to get early check-in and late check-out has become fashionable. If you don't allow it, it becomes a reason for a 3-star rating.
you, Geraldo. That's very interesting, because it also shows how much expectations can vary depending on the markets and guests' habits.
But your example raises a real question: Where do you personally draw the line between offering excellent hospitality and preventing certain additional services from being considered automatically owed?
I would be curious to hear your opinion on this, especially regarding early check-in and late check-out.
At my property, I stopped accepting them, without fear of retaliation in reviews. Whenever I receive a booking, I send a message asking whether the guest has taken note of the check-in and check-out times, and the arrival and departure flight times. If they need more time at the property, I ask them to book an extra night on arrival or departure, so that they can have a more comfortable trip, without rushing or stress. And I've stopped charging extra for early check-in or late check-out. Also because the small extra fee isn't worth it – it would take up another night.
